Borosilicate Glass Mug with Handle – 200 ml

1. Order Processing Time Orders are processed and shipped within 2-3 business days after purchase.
2. Shipping Options and Costs We offer standard and express shipping options, depending on the case and the customer's urgency. Costs may vary depending on the option selected and the shipping location.
3. Estimated Delivery Time The estimated delivery time varies between 3 and 15 business days, depending on the product and quantity ordered.
4. Shipping Zones Domestic and International Shipping 5. International Shipping Policy (if applicable) The corresponding taxes of each country must be covered according to the rules and tariffs if applicable.
6. Order Tracking Once your order is processed, an email will be sent with the tracking number and the parcel company in charge of delivery.
7. Shipping Problems In case of delays or lost packages, please notify us immediately so we can resolve your case.
8. Delayed or Lost Shipping Policy We will take care of resolving any issues related to delayed or lost shipments, if we are notified in a timely manner.
9. Returns and Return Shipping Returns will not have any additional cost for the customer (Only applies to shipments in the United States) For returns outside the United States, a charge of 15% of the value of your purchase may be generated.

1. We accept product returns within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
2. 2. Free Return ShippingReturn shipping costs will be on us. We will provide you with a prepaid shipping label so you can return the product at no additional cost. This applies only in the United States. For other countries it may generate an additional cost.
3. 3. No Restocking FeeNo restocking fees will apply to product returns. This applies only in the United States. For other countries it may generate an additional cost of 15% on the value of your total purchase.
4. 4. Final Sale ItemsItems from our Final Sale collection are not eligible for returns unless the product is damaged. If you receive a damaged item, you must notify us immediately to process the corresponding refund or exchange.
5. 5. How to Initiate a ReturnTo initiate a return, please contact us via our customer service email. We will send you detailed instructions and the prepaid shipping label.
6. 6. RefundsOnce we receive your return and verify the condition of the product, we will process your refund. Refunds will be issued through the original payment method. Please note that it may take a few additional days for the refund to reflect in your account. The time can take from 5 to 7 business days
7. 7. ApplicabilityThis returns and refunds policy is applicable within and outside the United States of America and is subject to the conditions set forth above.If you have any questions or need additional assistance, please do not hesitate to contact our customer service team.